Privacy Policy

Explore Vidashop’s Commitment to Privacy and Trust

At Vidashop, we prioritize transparency and trust, ensuring your data is handled with care while aligning with our mission to deliver exceptional eCommerce experiences.

Have questions about Vidashop? Find answers here.

Explore clear, concise answers to your most pressing Vidashop questions, ensuring a seamless shopping experience.

What payment methods does Vidashop accept?

Vidashop accepts major credit cards, PayPal, and other secure payment options.

How long does shipping typically take?

Shipping usually takes 4-7 business days, depending on your location.

Can I return or exchange a product?

Yes, returns and exchanges are available within 14 days of purchase, following our policy guidelines.

Does Vidashop offer international shipping?

We currently ship to the UK and Australia. Please note that we do not deliver to PO boxes or hotel addresses. As we continue to grow, we’ll update our shipping destinations, stay tuned for more countries coming soon. Our shipping policy can be found here.

Privacy Policy

Effective Date: January 2025

At Vidashop, we are committed to protecting your privacy and ensuring that your personal information is secure. This privacy policy outlines how we collect, use, and protect your personal data when you visit our website or make purchases.

1. Information We Collect

We collect personal information in order to provide you with the best service possible. The types of information we may collect include:

Personal Identifiable Information (PII): Name, address, email address, phone number, and payment information.
Non-Personal Identifiable Information (NPII): Browser type, device information, IP address, and browsing activity on our website.

2. How We Use Your Information

We use your personal information for the following purposes:

To process and complete your orders.
To send you order confirmations, shipping updates, and other related information.
To communicate with you about your account or respond to inquiries.
To improve our services, products, and website functionality.

3. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties. However, we may share your data with trusted third parties to help us operate our website and run our business. These third parties may include:

Payment Processors: We may share your payment information with payment processors in order to complete transactions.
Shipping Companies: We share necessary details with carriers to fulfill and deliver your orders.
Service Providers: These may include website hosting services, marketing services, and customer support providers.

4. Data Security

We take the security of your personal information seriously. We use a variety of security measures to protect your data, including encryption and secure servers.

5. Cookies and Tracking

Our website uses cookies to enhance your user experience. Cookies help us analyze website traffic, customize content, and improve our services. You can manage your cookie preferences through your browser settings.

6. Data Retention

We retain your personal data only as long as necessary for the purposes described in this policy, including to comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

You have the right to:

Access the personal data we hold about you.
Request correction or deletion of your personal data.
Opt-out of receiving promotional emails or newsletters from us.

To exercise these rights, please contact us at hello@vidashop.co.

8. Changes to this Privacy Policy

We reserve the right to update or change this privacy policy at any time. Any updates will be posted on this page with the updated effective date.

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